Our Refund Policy
We are committed to providing a reliable and transparent service. Please review the terms below before making any purchase.
When Refunds Are Not Issued
- No refund will be issued if the customer does not follow the instructions or recommendations provided by our technical team during installation or troubleshooting.
- No refund will be issued for any claim made more than 48 hours after the first use of the service, except in the event of an outage clearly attributable to our infrastructure.
- No refund will be issued if the malfunction is caused by restrictions imposed by the internet service provider (ISP): bandwidth throttling, DNS filtering, IP blocking, or any network limitation that occurs after the subscription is activated.
When Refunds Are Issued
- A refund will be issued when the problem originates exclusively from our infrastructure and our servers remain unavailable for more than 2 consecutive hours, after verification and confirmation by our technical team.
Procedure
All refund requests must be sent to our support team along with diagnostic information (screenshots, logs, time frame of the incident). Our technical team will have a reasonable period of time to review the request before making a decision.
By placing an order, the customer acknowledges having read and accepted this refund policy.